Investment and billing
Engineering starts with 3 months, $90,000 in total, billed monthly in advance. Each month's goals are agreed in writing before the month begins. If that month's goals are not achieved, that month's fee is refunded. Prepayments after termination are returned; cloud, model and software-vendor fees and taxes are extra.
Term and notice
After the initial 3 months, the engagement continues month to month. Either party can end it by giving 30 days' written notice, including during the initial term, with termination effective no earlier than the end of that initial term.
Scope and exclusions
Start with one valuable workflow. Agree on each release’s scope, people, systems and success criteria before any work begins. The agreement excludes open-ended requests without agreed success criteria, guaranteed resolution times, regulatory certification and guaranteed business outcomes.
Support coverage
Ordinary messages receive a reply within 24 hours, normally sooner. Contractual support covers Monday to Friday, 09:00–18:00 US Central Time, excluding US federal holidays. The agreement covers one operator, without standby staffing or round-the-clock coverage.
Ownership and handover
Paid-for custom deliverables transfer to you monthly, with source history, documentation and a runbook. Your existing IP stays yours. Third-party and open-source components keep their licenses; any pre-existing ML LABS components are listed in the agreement with rights to use and maintain the delivered system.